I've been considering writing this blog for a few weeks now, I've been putting it off because one of the many things I said I would adjust about myself was my negative opinions on various subject but I find, day by day, bus trip by bus trip many reasons why public transportation in this city sucks.
I think it all came about when the Metro ( a free daily newspaper) put out an article that said that customer service complaints were on the rise, but oc transpo didn't know why because when ever they monitored drivers they always seemed to run on time and be pictures of civility. They don't know why customers complain about the service they recieve?
Well as a person who relies on the bus to get her anywhere in the city she can't bike in the summer, or anywhere at all in the winter, I can list MANY reasons why people complain.
Most commonly is the frequency of the buses, and how often they don't run on time. If a schedule says the bus is going to be there at 4:30 you can bet you frozen little tooshy it's already gone by, or you'll be waiting an extrat ten to fifteen minutes for it.
Today's reason why OC Transpo sucks-->
The infamous 2 Route.
It never runs on time. Even when it's running late, you can lay good odds that you'll be waiting a half hour at least for it, even though its a high-traffic route with scheduled stops every 10 to 15 minutes you KNOW not to bother running to the stop cause it WILL be late. When it does come, the first bus is JAM packed full of people, and the second bus that just breezes by is emptier then a zombie-crawled grave.
Whilst standing, waiting for the 2, it arrives, late and full of people, this time...no second empty bus and I'm freezing so I get on. I fight to the back of the bus through the ignorami standing at the doors and I get to a place where I can stand, when the bell rings and the people shuttling off the bus fight to the door. The bus goes on through, passing the requested stop with out even slowing down.
This incites irrate people who'd probably been waiting as long as I had for the bus to start yelling. The driver ignores them and carries on to the next stop, three blocks away, leaving little old ladies, mothers with kids to BACK-TRACK to their stop to carry on home. I shrug and figure new driver doesn't know the route. It happens.
Next stop. Same thing. MORE irrate people. I start to wonder. This happens every other stop, including ignoring the people WAITING at the stops for the bus, leaving them in the blustery cold day for another bus, which being the 2 route, WILL BE LATE.
Now, I'm pissed because this is just plain ignorance on the bus-drivers behave and I'm starting to wonder if it's gonna happen to me. SHOCK and AWE it didn't, but I couldn't believe the unbelievable actions of the driver. WHO DOES THAT.
It is your job to STOP the BUS at the BUSSTOP when the STOP IS REQUESTED. Not carry on through to the next stop. You get OVERPAID to stop at peoples requests. And Its not like they waited to the very last second to ring the bell, no they gave AMPLE time for the bus driver to pull aside to the curb and let them off. Like they are OVERPAID to do.
What slayed me, is not two days after it was reported a car driver was killed for driving on the roads because talking on cell phone, the 2 route in the opposite direction goes FLYING by, ignoring the people at the stop, and the bus driver is on his cell, looking for the life of him like he was having the time of his life. Guess what...his bus was nearly empty and there was no bus behind him in sight.
Yah. Way to fucking go OCT and not knowing why you have so many customer complaints. TRY OPENING YOUR EYES AND ACTUALLY WATCHING WHAT YOUR DRIVERS ARE DOING!!!
idiots.